ross return policy debit card

I usually shop Ross's for clothes - they have excellent brands like Calvin Klein, Jones New York, Connected Apparel, Levis, Adidas, Tommy Hilfiger, etc. Who doesn't wash clothes before wearing? I went to return and they wouldn't let me because it was washed! Troyes to get a refund for unworn shoes with a tag with no receipt but purchased recently, the price was $119, manager told me , the cant issue refund even for credit store, of the item priced more then $50. Can i ask why or should i go back and lt the store know. Ross has the worst return policy I've had to deal with never shop Ross again and will tell friends. See detailed Ross customer service rankings, employee comments and much more from our sister site. To whom it may concern: I visited the Wynnewood village Ross location today for a return because the store was convenient from my mother's house. Very disappointed and if I buy clothes from them again I will be Much more causious. The back of the receipt doesn't disclose this return process either, neither does their website. They are sisterhood and have terrible service. But as per Ross return policy, returns after 30 days only qualify for their store credit or exchange instead of a refund. The cashier at ross returned my Item and said that she's going to give me store credit but she only gave me a receipt and no store credit . If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid. Gordmans is bigger, has more options, better quality, and a 2 month return policy with or with out tags and a receipt and they allow you to return damaged items. My experience at Ross' in Catonsville, MD was terrible. They honored the store credit which was almost $100 even though it was a different state and years later. The 55+ Tuesday Discount is a program exclusively for customers 55 years of age or older. You will get your refund in the same form as the payment method. Outside of our store, it is not our responsibility to ensure you remember to place your store credit somewhere safe. Accompany the products with the original purchase receipt. So if you don't totally love your Ross purchase, keep those tags attached to play it safe, especially if you're hoping for a full refund in the end. I called the Ross I had bought the purse from. Ok Ross, I was a loyal Ross customer but after this? I purchased a pair of $35 earrings for my seven year-old grand-daughter's Christmas gift on 12/12/15. Frustrated, she walked away and I asked her - Do you have the receipt? i really did not have time to argue about the whole transaction. I bought cologne here for 44$ and returned it 2days later with no rexcept, unopened. 4 trips, a lot of waiting in line. Also why Marshall's makes more money than Ross. If I would have been told of this policy prior to starting the return, I would have kept the item and listed in on eBay, or eventually used it. Most merchants love debit cards. It's new like it's in the store. A return and exchange policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise they've purchased. I believe you liked the article and found what you were looking for. The one thing I do, that I don't think a lot of employees do, is check the description when it pops up on my screen. Ross is about an hour.from where I live which makes it difficult to jump in the car and just go. He said more than once - "What is required is a State or Federal ID and your ID is local". She says "I know you didn't wear them but that's our policy". And if not , what should I do ? They will get the message and trust me things will change. Find Grated, Shredded, & Hard Cheese. Any fine jewellery, swimwear, and lingerie items also follow the standard 30 days Ross return policy but with one more condition: For a successful return/exchange of these items, the original ticket must be in place and you will also need to present the original receipt. Bothered by the encounter, I searched the internet for a statement of your return policy and saw no requirement for ID, certainly no requirement specifying a federal ID. You DO NOT need to return items to the same Ross store where you bought them. So you wash it and find out you can't return it because you wore it then washed it. For cards . It was such a breath of fresh air, bc the worst is being a newlywed or a seasoned spouse &"bringing your work home". Associates returns must be done with a receipt. In San Diego store: I returned pair of silver earrings today and manager said since I "tried them on" they had to be thrown away. To return any merchandise without a receipt, Ross requires a valid picture ID proof which will be entered into their system. If you are looking to wear an item once because your budgeting skills suck, go to Plato's Closet or Good Will. However my advice to you as my fellow consumers are as follow: Agreed with below comment 100% they should really. What is going on. All the unused and original items are valid for in-store returns. In respondo to DeAnna jones I am a ross associate and I can a sure you , you are entitled to a refund on any debit card as long as it it debit id doesnt have to be the same.exact one just side it or insert it and your on your way, some cashier just like to give you a hard time . I bought snow boots that were $49.99 and the second time I wore them they ripped and water got in them. I just wanted to trade the shoes for a pair that was either all black or all white but they refused and said I would have to pay the difference. Now with your situation, I think they were simply just following the stores policy, which really are a fair and simple set of rules that run smoothly as long as the customer fully understands the policy and reasoning behind it. They answer my questions without attitude and fold my clothes most times without me asking. I used to love finding bargains at Ross. Also managers are never help they are rude and wrong. All we can do in store is carry out Ross procedures. Other stores don't have as much of an issue with rentals - mostly because they charge higher prices. How long does it take? You will get your refund in the same form as the payment method. The purse with tax, it was $21.74. I've never had any problems returning items after I washed them, as long as I had the tags and receipt and returned it within 30 days. Was returning items to Ross in Midlothian, TX, that I purchased last week. Had my receipt and tags on my unworn merchandise. You will receive a refund as a store credit or can also choose to exchange the item at its current price. Just BAD business ! on 7/8/2018 location and bought a shirt, went home and tried it and noticed that it was a bit tight. I am not about to look up the items on this long receipt. I bought a bottle of mens cologne yesterday. After washing, the paints unraveled all along the seams, truly defective. We are only doing our job, we are here to help you while following our policy. - aren't your clerks supposed to ask. I bought a bra that was defected had tags still on & receipt.. Management didn't care rudely told me that No bras can be returned..I tried to show her it was damaged but she wasn't interested. I once seen a women try to refund a pot and pan set she had used, that was place in a brown boxReally. I have never had a problem with my return. ROSS policy states we cannot accept any merchandise that has been worn washed or altered. The cashier didn't know, or wouldn't tell me the reason for entering my private information. I was told that counts as 30days she wanted to give me CHANGE for the DOLLARS $20 more then the amount she wanted to give EVEN THO I HAD COVID AND IMPOSSIBLE TO BE THERE ANY SOONER AND I STILL HAD TILL THE NEXT CALENDAR DAY BUT WITHIN 24 hrs until 30 days was up. A receipt is the prime proof of purchase at Ross. slap my items down and push them away so the next customer could be helped. you are only allowed 2 returns without receipt per year. You returned your items within a day after you bought it (with a receipt), you were able to return them but they ultimately required you show your ID.. so one of there RULES is "returns within 24 hours require ID" and im sure it states this on the back of the receipt, they do this to protect there investment/company from scammers whose tricks are utilized in the first 24 hours, one example a criminal collects used receipts from the trash in front of the store, Then uses the receipts which form of payment was cash/or debit which limits the uses of the receipt, then he/she simply connects the dots and finds the items in the store, steals them to return at another location or simply walks straight to the customer service to return for cash, or gets karma and only receives store credit.. So I bought it and transferred my belongings from one bag to this one, and once I saw how it laid on my shoulder, I tore of the tag, and threw away the receipt. Guide to Returning Gifts | Retailer Return Policies - Consumer Reports How we we get a refund if the stores are closed due to COVID19, Went to ross in indianapolis southern plaza bought a kitchen set had my granddaughter with me so tried to take care out to load it and you cant so I decided to take it back to get my money back which I paid cash for and they said they needed my I d for what called customer service they said they dont pay people to bring carts in to pull up to the door to get your stuff which is a fire lane but they will hire a security guard to stand outside watching people come in instead of watching for theft makes no sense to me, I have been really upset with Ross I bought a pair of boots and I had them for 2 day and they broke and I went to take them back and they will not do anything for me because I don't have a receipt or the tags the receipt I didn't t receive by the cashier and the tags got thrown away the day before trash day and no way of getting it so Iooks like I'm sol I just don't understand why they can't t look up by the card like Burlington does I got the worst customer service ever I talk to corporate as was well and they said it was denied if they decided to denied they must have a different way to help I just don't understand I was super nice I always am m just getting to the point where Im tired of getting walk on Im just really up set I usually spend a pretty penny in Ross I always spend around $200 every time I go I'm like why can't you just let me exchange that's all I wanted. Returns & Refunds - Walmart.com Did not realize they did not give me my senior discount until next day, I loaded everything in car and went back to same store. Lately the underpants for women are so low quality, only nylon and polyester and all of them fall down when you wear them . They said I was over by 5 days and did not want to refund. She asked for my ID, she looked nervous and kept saying it was because it was less then 24 hours later. Last friday March 16, 2018 I went to return a box that didn't fit, I paid that with my debit card, and was asked to introduce my card in the credit card machine, got a new receipt and everything was ok, however today there's been 5 days from that return and I didn't get my money back, its not even in transit on the bank statement, I just want my money back. If it takes a second to take it should take a second to return. Eligible customers are entitled to 10% off purchases made on Tuesday. complete sets of bath towels for a wedding gift. When will I get my refund for a purchase I made? - Help There are also instances where a plus sized individual will try on something that is too small for them and destroy the item. Yet, all tags on items and they had no damage. They were not work an unknown to me, I just read on line what I am suppose to do with the return. Just a few days before Christmas I spent $1,500 in Ross located in Sausalito California. What to Do When a Company Refuses to Refund You - FairShake So just keep these things in mind. She told me that is manager on duty and the things have to go on her way!!! Agreed with below comment 100% they should really For additional inquiries not addressed in the above FAQ, please use the below form to contact us. I had 3 at that time for a total of 41.00 dollars. Because of the opportunistic and closeout nature of our buys, our systems do not track size or color. You can return your Ross product to any of the Ross stores. Other similar brands like Michaels and Sams Club also offer returns without a receipt. However if you originally used an online payment service eg PayPal your refund will be made to your preferred credit or debit card or issued as an in-store. Please note that your refund may be declined by the system. 15. Could not returned them. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); I bought a yoga mat and used it once. Be eligible items included in new items have a permanent ban . Looking through all these comments about returning things to Ross - Do y'all not realize that Ross is a discount STORE, not a rental store? Lots of stores ask for this and are not required to list it in their refund policy. Ross Return Policy - Returns After 30 Days You can even return the qualified items following 30 days of procurement on the off chance that you didn't get time in one whole month to return the item. (For emphasis: 60.92-35.93= 24.99). I was little surprised. He tried them on in store and liked them but when he wore them outside they were not as comfortable. You will receive your payment by mail in the form of a debit card if you: Filed a paper return Had a balance due The cashier ask her to explain why i couldn't return. returning an item where I used Kohls cash. A few days after Christmas I decided to return some things that I had purchased for myself that I decided against. If the tags are off and you don't have your receipt your damn problem. If you need a refund, you must contact the merchant to process the request for a refund. I would For a successful return under the Ross return policy, the store executive will credit the refund in your original form of payment immediately at the store. Returns with a receipt over 30 days, with a gift receipt or without a receipt will receive . It's been 2 business days and still no refund what do I do. Strangely enough, we are humans too that are on your side but are limited by policy. I am a Ross Associate. I am now aware of their store policy and their pure neglect in communicating this fact at the time of the gift's purchase. Being mean and nasty to Ross employees does not mean you will get what you expect either. She opened the gift on Christmas and excitedly asked to try them on. Regardless of how inexpensive the items may be. Minimum For. I didn't think too much of it but, this las visit I thought I needed to complain . As the cashier rang my items she asked if i wanted them wrapped(picture frames) about 15. Estimated Refund time: Credit or debit card. I live in show low AZ, I told my cashier I would be wearing a pair of shoe I bought to work to try them out because I have bad feet, asked if I would be able to return if not happy she told not a problem with receipt 90 day no matter if there used, worn or damaged that would return them very miss leading. There is no expiration on our Gift Cards or Store Credit. I just wanted to exchange for a smaller size. I purchased a dress today that I thought was clearance because it said price reduction/reduced price..something along that line. The first time they told that the manager was in the stores in the mornings. For all they know you could be one of those people who just keep buying and then return the next day for the thrill. All Rights Reserved. But neways no cash refunded & back of receipt says Merchandise returned within 30 days eikl be refunded as same way it was purchased! And it is by far the most horrible shopping experience I have ever endured. Will Ross accept the designer tags without the Ross price and barcode on clothes for a return? If you lose your store credit, we cannot give you more store credit to replace what you lost. 3-5 business days. You may misplace or toss your receipt because you don't think you will need it, yet later a proof of purchase is required to exchange the item or receive a refund. She then threw the items at me and knocked over a suitcase I was returning and said Can Ross look up receipts? - TipsFolder.com Don't waste ur time. TO WATCH ROSS EMPLOYEES THAT IS WHY. Even the dollar store has better quality than Ross. The whole incident was upsetting especially that it was around 730p all day I could not have anything to eat because of my stomach being so sick. I read Ross return policy but didn't find any thing about returning within 24 hours require ID. Computer Template. Some banks take up to 14 days to return pre-paid debit card funds. Makes me wonder why I even still shop there. But cashier denied me and said that I have to bring the item to the store I bought it (Memorial Tulsa store). They said they can only give me store credit of 30$ and you look on there shelf and they are still selling it for 40 $. How long does a refund take to appear on my creditdebit. When you make a purchase on a credit card then request a refund for that purchase, you won't be able to receive cash. They will not provide returns/refunds if youve already opened the software. I noticed that the non-functional zipper ~ only there for its visual effect had come undone from the base. Can you rent a car with a debit card? | MoneyUnder30 Tried multiple times to return them for IN STORE CREDIT and no one will accept them. Look people everyone knows you need a receipt to returns things to most stores and that tags should be on them. ROSS IS AWESOME! 4: Return of funds back to card: It depends on your bank not our processing when your money returns back to the card it could take from 5-7 business days depending on your bank of course. Take along the item and its invoice. Anyway, they told me they could not take back liquids. If Ross offered clothing rentals you'd have no problem, but it doesn't. What if you actually bought something you liked not knowing what it was untell you took a closer look after wearing it before you threw it in the washer. Please keep in mind that all company stores (Such as Ross, Marshall's, TJ MAXX, Walmart) all operate and run differently. Quite a few of them have different policies and it is to the owners discretion to how they accept refunds. Issuing Refunds to Credit and Debit Cards - Stanford University Especially if you lost your receipt or youre outside the return window that Ross gives its shoppers. Much better deals there. There must be some sort of demerit system against the employee if they issue a VALID REFUND. You can ask for an exchange only if the software turns out to be defective. Recently i purchuased a pair of wireless bluetooth head phones .I have a recipte and they stopped working .while i was listening to music they cut out.at this point i went to turn them off and they wouldnt turn off ..finally after a 24 hour pirod i pushed button and then they finally turned off..I have to return them Today September 12, 2016. The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. If you have two cards that are linked to the same account, you can return it using the other card that is linked. If the transaction fails, then the online service will provide the appropriate failure message. The customer service is unbelievably horrible. I'll get all the deals. Someone in the comments mentioned that they spilt coffee on their receipt and all it now showed was the date and return date. You should have no problem if the rreturned item is still new. For those wondering why Ross ask for an ID upon returning right after a purchase, it is because the receipt takes 24 hours in order for it to be activated. I bought a pair of sandals and they seemed to fit fine but the security tag was on so I couldn't actually walk to check the fit. If that was the case then i wouldve let it go. You can check the backside of your receipt to know the same. 5) Understand that we live in a not so great world and people are scandalous and steal stuff and then try and return it. He added that he would accept the ID of her son who was with her. I told her majority of the items you care is name brand though. I have a piece of the packaging with the Ross price tag still in place, but can't find my original receipt. As I was trying to speak she would not even have the courtesy to hear me out! The one cashier, said I will take you next. Wife bought a pair of shoes at Ross over 9 months ago. When I ask why. . When she rung the exchange she said that it was worth 50-60% LESS what i originally paid. I am a Ross employee. I decided to go back a couple hours later the repurchase the same curtains if i found them back on the sale floor. Three of the gifts didn't fit or weren't liked and need to be returned. Note: Pack your product properly with all the components that originally came with the product. Ross Return Policy Through Debit Card purchased What if when you make a return, where your original form of payment was a debit card? But what happenes when your store manager doesn't follow that code? Ross return policy is made to help out their customers with the purchase of defective or wrong size items. Why can't we return the item after we wear it or better yet what if we only wanted to wear it once for a special occasion and you knew you weren't going to wear it again. I am another Ross employee that explain some issues stated here. Just bring it into any Ross store and theyll set you up with a new gift card. This, too, must be new policy. Save my name, email, and website in this browser for the next time I comment. Debit card fraud: What it is and how to get a refund on a fraudulent For a list of select categories, see the front of your receipt or ask your cashier. Plan on reporting Roses to consumers board. If a customer wants to purchase a piece of jewelry or a better brand watch, we give them a number to give to the cashier, we attach a copy of that number to the item and the cashier will get the item when the customer is being rung up. Ross in Joplin, Missouri has a TERRIBLE and ridiculous return policy that is unnecessary and makes no sense. WHAT A SCAM!!! I'm very unhappy with the return/refund policy. My 14.99 capris did not show in the system. I said what about me? 3)keep the tags if you need to staple them to the receipt Manager could have easily taken it back. I came back and checked my credit card statement and still no credit. Please do not be upset with the ross employee , we are only following the policy that corporate has stated, as a ross employee we must follow. Ross gives you until January 31st to return all items purchased between December 1st 31st. In most cases your refund will automatically go back to the original form of payment used for the purchase. Today I bought a pretty cheap spring dress at Rosswent home ,which is a mile away tried it on and was too bigso 2 hours later I returned it and the nice Ross Employee asked for my drivers licesnce and it looked like she entered the dl number into the computer ! I walked over to the counter where a woman named Stacy was working. The consent submitted will only be used for data processing originating from this website. I need to return some of these items and this is one of them. If you try to return an item without the tag but with a receipt, then we have to check the description. Banks have up to 45 days to investigate disputes, and in some cases, up to 90 days. Yes, you can return orders at the Ross store, but to get refund to the original mode of payment, they need to be accompanied by the sales receipt. Returned two days later to purchase matching shirt & misc., approx. This could be your state photo id, drivers license, passport, or military id. I will keep shopping there. I felt like this was kind of intrusive..it's just an 11 dollar dress and I had paid with credit card! I sincerely hope not! I did not purchase a floral pattern dress. If the SKU# on the tag doesn't match the one on the receipt and the description also doesn't match then it's highly likely the tag was switched post purchase. Question: I bought items from Ross the other day and when I got home I noticed there was a tag missing on a item but it was on the receipt. She expressed a desire to simply get a credit to buy another dress that would fit. The associate I dealt with was Katie at the commercial palms location off bruse b downs, I don't know what to do I have to take a shirt back that had a whole it the side and I have no tags or nothing. I have always had a pleasant experience at Ross so I keep going back. Yes you can return items without a receipt aslong as your not an associate. If you rent a car with cash I honestly did not know that you did not honor it. You will only get angrier if you continue to rely on that. I want to return an item but I no longer have the original card because I got a new one. I was very disappointed with this policy especially after I looked up the return policy and it says that I can return the item and I still have an item exactly like the one I have just a different color on the shelf. They will not provide returns/refunds if youve already opened the software. I am waiting for Ross to reply back on who is, what it's being used for, and for a copy of my hilarious "return verification" tracking info. So I was wondering if I could go back to the Ross I bought it from to exchange it for a bigger size? I actually am a retail associate at Ross. If you purchased multiple pieces of jewelry, any of them were the same price and you removed the tags, it's possible that you mixed the tags up. Manager said the employee at check out shouldve told me. I purchased five pair of shoes from Ross exactly 1 month ago and went to return the sandals which were very uncomfortable when I tried them at home and looked defective. Via Li Campi, 16 Capri (NA) Phone: rhonda vincent home. Did not realize they did not give me my senior discount until next day, I loaded everything in car and went back to same store. Also who cares if someone knows your divers license number, that os not sensitive information. Be prepared to assembly, debit card company or debit cards. She said that she bought the dress a few months ago for a special occasion and unfortunately, she gained weight and can no longer wear it. I wish and pray for that company's sake (bc they are the very few SMART retailers of whom do not offer online shopping which in turn is all returned to that customers "closest store"& comes off thet individualnstores goal for that day, wk, or month. Which Stores Allow you to Return Items Without a Receipt? Some types of refunds are not accepted! I tired on the costume and it didn't fit. I don't think so. This Ross is in a tourist town and needs to have more register open and now you have all these new stores open around it, you need to step up your game. Who do I contact about this issue.? So being that they are a discount store they don't have the luxury to ship the "defected" or "altered" items back to the manufacturer for a replacement/credit etc., Ross bought the product from a store like Macy's or Nordstroms for example as basically a "hand me down" at a good deal but with risks associated because they no longer have the insurance provided from the manufacturers that Macy's/Nordstroms had. 10. A couple days later I checked my credit card and did not see the credit on my account. When she scanned them, they rang up as .45 cents, 1.80, .45 cents, 2.00 and 1.50. For each shopping trip, be prepared to leave a copy of your exemption certificate applicable to the state in which you are shopping with the cashier. I'm very sorry,so ashamed. I also will not shop there any longer because they didn't care about the situation and wouldn't bend one day even with him out if state. He said more than once - "What is required is a State or Federal ID and your ID is local". What??? I do not like the shoes, they do not fit; even though it says 51/2. And 30 days have not done yet.