buyer says i sent wrong item

What happens on eBay when a buyer lies saying that they - Quora So I can't see the original shipping label to see if it's my package, but it does have that tracking number, BUT I did not have those stickers on it. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. Message 1of 30 It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. As per the returns policy you are within your rights to refuse it. "Hi. I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. $15 each. I agree with that. Keep choosing to the end, then scroll down and your contact options will be at the bottom. That has happened to me. I have multiple people selling my exclusive product for less that I sell it for on Ebay. He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. It expressly says this in the PayPal Seller Protection terms. . Click on Send. If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. Do not refund half. 06:44 AM I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. paperspast.natlib.govt.nz Sadly, in the rush, you may have failed to notice that the listing only specified the box the item came in, not the item itself. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. Got my money back and a promise from eBay to better train their support staff -_-. The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. They have no reason to create one earlier. The buyer pays quickly, and you send the item without concern. Case in point; I sold a wallet described as new in the box recently. Record any serial numbers or unique codes. thanks to all for your help. BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. or the buyer? If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping. .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. Create an account to follow your favorite communities and start taking part in conversations. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. I can't really remember what specific package I mailed it in. Yes it would add cost. Read the feedback other have left for the person. Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. When a buyer wants to return an item and be issued a refund, here is what you do first. You can ask the customer to return the item, but he has no legal obligation to do so. I get an email from the buyer asking where I sent it, oh that is wrong, send it here. You can report an issue with a seller to eBay directly here. Well tonight I received the above email. Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? Buyer returned different item - General Selling on Amazon Questions Once you receive back the false item, wait for tracking to update in ebay' s system to show you've received it. Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. what is beyond infinity most expensive car ticket. In my experience, the wait times are usually short and they do call within the estimated time. eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. You're not supposed to be liable for anything that happens to it after that. No they dont. 05:49 AM Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. Please help, Very true happen a few times to myself ebay is a scammers paradise and ebay dont care. They should reassign the case to GSP, and it will disappear or be "resolved" on your account. They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. 2023 Comparitech Limited. Made sure we sent all images to amazon as it was within 30 days of purchase. ive had power sellers defraud me for a 50 cent lowes coupon. Solved: Buyer says I sent the wrong item but the photo loo - The To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? You would want your copy to be short and engaging, informative but not stiff. Otherwise, you can also restart the laptop just by pressing the power button. So, that explains the different labels and (possibly) the Fragile stickers. Once I listed a new in box item as white when it was really blue. Select Order Not as Described. Report a buyer if you think they have acted illegally or fraudulently here. Can Usps Tracking Be WrongPost Office have such a horrible . The unofficial eBay subreddit. I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. What should I do? Accept it and issue return label. How to handle a return request as a seller | eBay Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. Update 2: So my next step was to file claim with UPS. She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. A buyer happily purchases your item. Usps Delivered To Agent But Never ReceivedGo to Tracking Informed The one I received is as per the photo. Put it in a bag took pics opened case and returned back explained. You must be new here, in this sub anything and everything is a scam ;). Some of this advice may be second nature to you, or may not apply to all sales. 1.6K 17K views 1 year ago Every so often mistakes will happen. and our How Do I Resolve Missing Orders/Packages for my Customers? - TCGplayer If they do then you have to either refund or call eBay and try to make your case. I take pics and and email amazon all the details of before and after and the condition it is come back - Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. Or you can specify that the addressee must sign for the package or letter. I once again immediately had them call me to dispute this. This sounds exactly like the issue Im having! I suspect someone may have been tampering with mail and package in the delivery system. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. Usps Signature Confirmation Signed By Someone ElseWhen all goes well Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. I think most first-time eBay buyers create their account the same day they place their first order. After completing the sale normally, the seller will post the package with the correct address but the wrong name. I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). Though I don't think I would have mailed an eye shadow palate in even one of the padded ones. A little detective work might find the answer. Law Regarding Receiving a Shipment That Was Not Ordered eBay will not assist with a transaction that occurred beyond its purview. NO Cash Refund for wrong purchased items. Help a buyer with an item they didn't receive | eBay So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). I also ask if you have me mixed up with another seller you've purchased from recently. The item could have gotten mixed up during a customs check? The email will state that the payment will be released to you once you have proven that the goods have been sent. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Remember to be persistent when you are in the right and can prove it. Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. Cheaper seller scam: A neighbor may have picked it up, so it is worth asking around before you contact USPS. What would you do? Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. How do you prove you sent A? However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. 09-10-2020 Buyer hasn't paid but eBay won't won't send invoice : r/Ebay. So in order to sell my stuff I have to offer just regular shipping which doesnt come with tracking. Tip I would msg the buyer that it must have been stolen and swapped in the mail system, that upon receiving it back will be filing a mail fraud complaint with the post office for investigation. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. I told Ron that this was, "pardon my French, absolute bullshit." Solved: Buyer claims an authentic item fake - PayPal Community Press J to jump to the feed. I swear. In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. I never sold a necklace on ebay period, and never saw that one in my life. Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. I wanted to get some advice before I contacted, but I had planned to, yes. If they did, I don't know how they'd be able to verify. So supervisor said I will close the case in your favor. Be sure to put all your points and pics across to amazon before you decide to return the item back to them. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. Offer to send him a return shipping label. But so far no response from buyer. You are welcome to file claims and police reports. Person buys 2 things. Remember that if an offer looks too good to be true, it probably is. Am I going to be screwed out of $55? Buyer pretended the item/ring was not as listed. Buyer claims wrong item and gets a refund despite - Welcome to the I've taken back an item I never sold lol. Otherwise she wouldn't have bothered. Buyer sent me picture of something different in the box. Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on I asked my boyfriend to print off the labels and post them while he was at work. be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. "That picture shows different items rather than what I sent. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. I sell on Ebay myself. wall, Sunday | 427 views, 9 likes, 1 loves, 60 comments, 22 shares, Facebook Watch Videos from Lemonjuice McGee's Comic Cavalcade: Sunday Mystery Wall is back! Contact postmaster and file mail fraud. Save the case number that the USPS gives you. As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. You purchased a specific quantity of an item, but received the wrong amount. The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user. But the fact that she specifically took a photo of the top tells me it was meant for me. The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. 09-10-2020 I'll go over how it happened, what I did to fix it, and how you can. How were you able to call eBay? Buyer wants to return, says i sent wrong item : r/Ebay As seller, here are a few things you can consider before selling to buyer with little or no feedback. All rights reserved. I know they will get their refund, but should I inquire at all? The item ordered was a coil of hook & loop tape. eBay somehow refunded the buyer automatically when the return was delivered. I did all of this. It is supposed to result from a rather specific set of circumstances, namely the power imbalances contained in hostage-taking, kidnapping, and abusive relationships.Therefore, it is difficult to find a large number of people who experience Stockholm syndrome to conduct studies with any . Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. Has she possibly got you mixed up with a different seller ? 26-05-2020 Luckily I was able to contact the Global center and stop the item from shipping to the buyer. Example: You bought a table, and it showed up with only three legs. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. eBays security systems can only protect buyers and sellers when transactions occur directly on the website. Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. I used to work in a photographic studio shooting clothing for a couple of major retailers, and getting things looking "correct" was a big part of our workflow.If you haven't replied to your buyer yet, I'd send a message saying approximately the following:Hi there, thanks for letting me know the top arrived safely! The status says the item was "Delivered to agent," so the item shows as delivered. It seems I have no time to inquire. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. For more information kindly send . The buyer could be lying. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. I asked for a picture from the buyer and it was some plastic item. Is this person trying to scam me and going to the lengths of altering the package and using a different item?? If the package was mixed up by GSP, then they should handle it. Usually it will say the name on the package signs for it even if the signature is someone else. Do not refund first and try to appeal after. Or just take back the item. Theres no possible way I sent the wrong item so hes trying to scam me. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. New replies are no longer allowed. Ebay going to shit with scammers abusing the money back guarantee. I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. 2) Buyer most likely will open SNAD return request. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. Solved: Buyer says I sent wrong item, is it a scam or was - eBay Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. Just trying to understand. It also looks like the original label is a printed label, cut out and then taped on. Most of them are happy new year banners being returned in Febuary. Over the last 2 decades, web development businesses pop up and die off faster than you can say "HTML". Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. They never sent it back. Everyone is covered except the credit card holder, whoever that is. So, I cancel the order and sent in a statement. Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. e-bay couldnt give two hoots for sellers as long as they are making money. But if he has balls to carry on, follow up with post master complaint. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. As you sent it recorded delivery I am assuming it had some value to it. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. Buyer said I sent wrong item when I sent right one - and got money back For approved returns, Mercari provides a free shipping label to the Buyer. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. We had a top where it was returned with snot. I sold an item for $55 and they sent a return saying I didnt send the right item. Because the seller sent a lighter instead of a $600 Gucci wallet. If you find an item on eBay that you think is fraudulent, report the listing directly. The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. eBay is very aware that scams occur on the website. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? Disputes about the quality of the item are not billing errors. When you issue a refund to the buyer They'll be refunded through their original payment method. Offer to send the copied forms to an ebay chat rep. There is no way to dispute a transaction once its finalized in this way. The law spells out how to challenge billing errors. If you have been scammed, well show you the steps you can take to report it. I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. Thank you sooo much for putting your story on here. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? Cases Policy - Our House Rules | Etsy So Im hoping he doesnt return anything. 03:13 PM. I saw in a similar post somebody suggested to ask the buyer to send the "wrong item" back, I guess for evidence. The online auction site launched in 1995, and scammers have used it ever since. Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. I'm not sure if Canada Post would put those on there?? There's usually another new label then. I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. To get a refund from USPS, your eBay buyer can: Submit an e-form. Do I have to go ahead and refund no matter the circumstance? Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. package or mail missing? After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. Dispute the refund. I agree. If not, fuck them and continue onto arbitration per their terms and conditions. Did you include the reference number on the label? I had a customer contacted me that the item was damaged in transit. The fact that I tried to rule out a mistake on his part and he ignored me, plus the fact that his pic was the switched item propped up beside the box I did mail him, with my label visible told me he was doing this knowingly. USPS is the most trusted delivery service in the USA. The other thing that is suspect is their account was created the day they ordered the item. Never sold on Ebay before. The item is missing parts or features, and this was not disclosed. They may even provide photos of the broken item. He sent photo of item receivedit is not the item i sent. It was already on the way. There is one more scam that I have had to deal with. Defective Item return that is not defective HELP How do i handle this? What To Do if You're Billed for Things You Never Got, or You Get This was shipped by Global Shipping Program. What's the tracking number? Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. It WAS new in the box. If the item is sold for more than $750 the item must have signature delivery proof.

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