See dealer for details. Inventory shown may be only a partial listing of the entire inventory. Mechanic's Assistant: What year is your Chassis? UPDATE FROM ORIGINAL COMPLAINT SUBMITTED TO BBB: Effective on Friday, November 4th, all incoming phone calls to Thor were automaticallybeing routed to **** based on my telephone number caller ID. Now we have two new bids one for $4,500.00 from a subcontractor. The solenoid is subject to failure and if it does, the switch will do nothing. Have you tried pushing in the "very little" reset button top left? Stock #46257. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The claim is currently under review, you should hear back from your rep by the end of this week. Couch framing falling apart from 1in screws being used. She gave me the number to **** and I informed her that I would prefer to use the Dealership where we purchased the coach to get an estimate for the repairs and she agreed. 2022 Thor Motor Coach Freedom Elite - RVs & Campers - Facebook The best of Class A amenities and more power than a Class B. I purchased unit as it comes from manufacturer with a seamless roof. We are tired and have had enough. They need to honor their warranty now! 2023 Manuals 2023 Owners Manual - Class A & C: English 2023 Owners Manual - Class A & C: French 2023 Owners Manual - Class B: English 2023 Owners Manual - Class B: French Number Of Televisions. Listed 27 weeks ago in Cass . I need my brand new RV fixed, and Thor has an obligation to fix it! Use/store switch in use mode? Im about to conclude that the Axxera radios/cameras are junk and mine is shot. CUSTOMERS SHOULD NOT BE INVOLVED IN ANY FINGER POINTING BETWEEN TO COMPANYS WHO MAKE A JOINT PROJECT!!! Complaint Type: Problems with Product/Service. The park/travel switch on my coach does not switch the radio to the coach batteries. Thor motor coach four winds 24 f e350 chassis. Thor Motorcoach Logo linking to Home Page. 33 complaints closed in the last 12 months. Took a good 2 hours drive and they are still dead. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more!Step inside and find a 68" jackknife sofa to the right of the entry door. Checked every fuse I could find. UNABLE TO GET AHOLD OF ANYONE AT THOR THAT COULD CARE A BIT!!! BBB is here to help. Please contact dealership to verify unit information and availability. 2022 Thor Motor Coach Challenger 37DS specs and literature guide - RVUSA Satellite. As an industry leader in innovative design, TMC builds a variety of unique styles, sizes and floor plans that feel custom-made - at a truly competitive price. Please see us for a complete list of features and available options! WHY are the flooring issues causing such concern on behalf of Thor? After changing the engine battery the radio and backup camera will not We believe that **** knew that $1000.00 would in no way cover the labor charges to fix the heating breech and defective flooring. There authorized service center is telling me not to get roof patch but replaced. Subject Line: 2020 ************ **** VIN ***************** To Whom It May ********** are writing today to ask Thor Motorcoach (TMC) for their help and support on honoring a request for out of warranty support. If your dealer did not submit proper documentation for repair, we can ask for them to submit all supporting evidence. They gave **** rv support ***********. It features the best of a class a, along with the best features of a class c. That's what A.C.E. Thor Motor Coach Fuses and Breakers Reset and Replacement - YouTube 0:00 / 4:41 Intro Thor Motor Coach Fuses and Breakers Reset and Replacement Thor Motor Coach 51.3K. I think at one point we were just trying to stump him and we couldnt, (Is there anything else we should consider when evaluating the best value for your RV?). Our {brand} prices are so low, {mfg} won't allow us to display our wholesale price without you requesting it. The other is a inline fuse, wired off the use,store relay battery lug. 2019. **** **************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS TO GO ************************************************************************************* REPAIR RV VEHICLES (24 FT CLASS C). We are also providing the **** commercial vehicle center web address. EVERYTHING is well documented as to the effort that WE have put into getting these issues resolved. Mr. and ***************, the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. 1 of 26. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. stands for - Class A, Class C Evolution. **** did send the new flooring to CW. MY VEHICLE REMAINS HELD HOSTAGE IN ******* ** BECAUSE OF THE $630 Diagnostic charge and because **** did not want to pay **** $2000 TO RESOLVE THE ISSUE TODAY, ON THE ***** **** AND **** SHOULD BE HELD ACCOUNTABLE TO TREATING THEIR CUSTOMERS AND PROVIDING THEM JOBS. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. Have driven unit less then 250 miles since purchase. One is in the coach fuse panel and is marked. Thor Recall Notices - Latest Recalls for Thor - Arfc Generator in photo not included. After changing the engine battery the radio and backup camera will not work. This coach is over 6 years old. Does not include Hitch work or accessories. If you wish to set up a factory service appointment to discount you the $2000, please call ************. All payments are with approved credit through dealer lending source. They were the same service centers that said they dont have time for anybody except their original customers and to take it back to the dealer that I purchased it at. Planning pet-friendly trips can be ruff when you don't know what to pack! "Out of warranty" is a slap in the face being that the issue was reported months into ownership and shows me ****'s warranty policies and procedures are clear as mud as well as down right deceitful to their customers. Like most: All went so smoothly from our first email to our going through the American Canadian borders. Both radios are powered from a 15 amp fuse located in the power center under the bed. We now have two new estimates, both have been rejected by *************************** and *********************************. How can **** choose to refuse to fix this chronic and widespread issue? **** *************** DID NOT CARE ONCE I REACH THE **** DEALER 88 MILES FROM MY HOME THAT I WOULD HAVE TO DRIVE IT 108 MILES TO ANOTHER DEALER TO FIX IT CHEAPER AND **** *************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS OF GETTING PEOPLE TO HELP BRING ME AND PICK ME UP. $97,999. The SERVICE ENGINE SOON issue as fuel emissions problem was identified on Wednesday, October 12th, and today (November 17th), we are not any closer to resolving the issue and getting the vehicle back in service??? 2003 Thor Motor Coach Jazz - RVs & Campers - Facebook Across from the sofa is a booth dinette. We have a 2017 Thor motor home with a radio installed backup camera. ********* in **** had the coach for six weeks only to decide in the end not to do the job. We have taken our coach to *************** in ***********, ** to have the work completed by a certified tech. I got a jump and the car battery is working fine now, but the house batteries are still dead. Standard and optional features listed on units may or may not reflect actual in-stock unit. He also says that **** will charge us labor charges for the work, for defects that the coach had when it left the factory new. I HAD 5 **** DEALERS REFUSE BECAUSE DON'T HAVE THE CAPABILITY TO HANDLE MY SMALL RV TO RUN DIAGNOTIC TEST on why the SERVICE ENGINE LIGHT is on! The pivotal combination of large Class A amenities with more power than a typical Class B RV. We took it into the dealer immediately, and they found another issue with the window, and possible water intrusion. A multimeter (see below) should show the voltage between the battery terminals between 13.4 and 14.5 volts DC; if not, the battery may be worn out and need replacement, or it may be low on water, or the converter may not be giving it any power. Radio and cameras not working - Thor Forums Mechanic's Assistant: Are you fixing your Chassis yourself? Here are some of the most common reasons why your RV generator won't start: Low Oil Level Battery Issues Lack of Fuel in RV Old Fuel A part is broken and needs to be replaced The generator is old and worn out Status: Answered. Use a pen or paper clip. ********************************* became Retail Warranty Supervisor in April of 2022. Watch on. 40,000 miles. State: Texas. My husband was impressed with Rudy, because he was asked a question, and if he couldnt answer it, he made some calls and had the answer within a few minutes. Surround Sound. Your luxury Mercedes Sprinter motorhomes. See you down the, powered by Interact RV Dealer Website Design, 15' Power Two Stage Armless w/Integrated LED Lighting, Mercedes-Benz Sprinter - 3.0L V6 188HP 325 lb-ft Torque, Mercedes-Benz safety package includes: Active Braking Assist, Attention assist, Active lane keeping assist, Wet wiper system, Distance Regulator Distronic Plus, Electric Stabilizing System (Standard 24FB, 24TT; Optional 24RW), Automatic Leveling Jacks with Touchpad Controls IPO Electric Rear Jacks (Optional 24FB, 24TT; N/A 24RW), Automatic Leveling Jacks with Touchpad Controls (Optional 24RW; N/A 24FB, 24TT), Welded Tubular Aluminum Roof and Sidewall Cage Construction, Vacu-Bond Laminated Roof, Walls and Floors with Foam Insulation, Fiberglass Front Cap with Skylight and Interior Power Shade, Full-Body Paint Package with Gel Coated Sidewalls, Invisible Front Paint Protection, Two Stage Armless Power Patio Awning with Integrated LED Lighting in Awning Arms, Mercedes-Benz 10.25 in. Thor Motorcoach Logo linking to Home Page. can discuss the resolution. New 2023 Thor Motor Coach Outlaw 38MB Motor Home Class A - General RV Yes. THOR AXXERA RADIO.not working??? Call 248-662-9910 or fill out the contact form to learn more. 3. Thor Motor Coach Fuses and Breakers Reset and Replacement Read full answer This shouldn't be happening. Of course, we should have known that such a low bid was not reasonable to complete the labor, after the three other bids we received were so much higher, but we were desperate to find someone, anyone to do the work. This is a MSRP $190K Class A Motorhome. We apologize for yourconcerns, but at this point the coverage period has expired 5 years ago.The material in your coach could be due to care by the original owner, or the chemicals used in the cleaning process that *** be stripping the furniture. We have made attempts to contact the customer regarding finding a service center and facilitating repairs. The pictures submitted to us show no concern of factory defect to the roof. Your Thor rep will be reaching out to you to gather more information on the concern. She is also equipped with . You are sure to enjoy the privacy curtain at night.There is a corner bath featuring a shower, toilet, and vanity with sink, plus overhead medicine cabinet. UPDATE FROM ******* ***** (Thursday, November 16th, 3:15pm) - AUTHORIZED THOR WARRANTY AND PLACE OF PURCHASE OF THE VEHICLE: ********************** vehicle was taken from *******, ** on Tuesday, November 8th to ******* ***** of ******* in ****, ** on Wednesday, November 9th. What's The Best Cordless Vacuum For RVers? They are the same issues we continue to try to get resolved. All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available. We purchased a 2020 ************ model **** on September 4, 2019. Across from the bed there is even a place for an optional 32" LED TV. Please note - there could be multiple recalls for a specific model RV. **ce the coach was leveled and the slide outs were extended this is when we noticed items not functioning / cosmetics (Workmanship Issues) to include:Wallpaper coming down in several areas ******* Room oDining Room oDriver Side Wall oMaster Bedroom Door support separating hallway from bedroom coming down from the ceiling Gauges on *********** not functioning Light on left side Instrument Panel not working Microwave oWe utilized the microwave on Day 1 and it worked with no issues. We have spent countless dollars and hours as well as travel time in dealing with this. A representative has been notified and will be with you shortly. **'s labor charges of $7,500. Do not use this link to ask for help with RV-related issues; Ask those questions in one of our forums. All good. Just for good measure, recheck those easy to access fuses in the panel in the coach. The pivotal combination of large Class A amenities with more power than a typical Class B RV. All Advertised Prices Expire daily at Midnight. You are using an out of date browser. Purchased a New Thor Motorhome ( ******* Branded 23CM) in July of 21' (2022 model year), a month after purchase noticed a larger then normal bubble in the roof coming off a roof vent, reported to selling dealer and repair was declined by ****. You must log in or register to reply here. Most of the issues listed on pdf ************************************************************** 2021. The roof is made to expand and contract with the elements.If there are pictures showing a concern, we would be more than welcome to review those pictures. We want the work to be done correctly. Then click on the manual name to download. It is winterized and sitting in my driveway for the winter. My front radio has two fuses. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. I did inform ****** due to the winter season and in my location, we had previously and in the future experience snow until approximately the February time frame. There is an additional five amp inline fuse in the radio's hookup circuitry near the radio itself. Thanks for the suggestion. Submitting a response indicates a willingness to work with customers to make things right. New to RVing? Question about flooringsheet vinyl versus laminate Not something you want to have happen!!! They found mold under the floor covering. Thanks for the replies. The most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. The Border Hookups Hit The Road With A New Song. Please send them into the rep you have been working with, or we can reach out to the dealership your coach is at, to obtain photos noting the concern. Total:1,215 (members:37, guests:1,178), Central NY in summer beautiful Casa Grande AZ in w, Dodged a bullet tonitetornado hit Dallas, but didn't make out out to my area thankfully. ****************** is acquiring unnecessary cost from the time being spent on this issue, moving a vehicle from one location to another and now the possibility of having to take it to another **** dealer to do what should have been done day one!Is this the type of service and respect as a customer that ****************** can expect every time in the futurehe has to place a telephone call to Thor on questions or warranty issues on a very high price product that ****************** made the decision to purchase from Thor through ******* *****? Used 2017 Thor Motor Coach Four Winds 26B, 40 LED TV on Manual Swivel in Cab-Over (22B, 22E, 23U, 24F, 26B, 30D, 31E & 31W), 32 LED TV & DVD Player in Living Area (31L), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (31E), Bluetooth Coach Radio with Exterior Speakers (28Z, 29G, 31E, 31L & 31W), Power Charging Center for Electronics (28Z, 29G, 31E, 31L & 31W), Exterior Kitchen with 2.6 cu. After no word or information on the status of the vehicle in ******* on Monday, November 7th, from Thor or ****, ****************** made a phone call to ******* **** on Tuesday, November 8th at 9:23am to learn and to his surprise that arrangements had been made on the payment to **** from Thor, on Monday, November 7th! **** advised that I could not talk to a supervisor, there was nothing I needed to talk to a supervisor about and he was dealing with giving me the best Thor customer service. It may not display this or other websites correctly. Had **** acted in good faith when the coach sat at ******* ***** for nearly a year, this would all be behind us. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. Do you need a one-stop shop for all things RV-related? When searching for a service center make sure to use the filter option. We have contacted the customer to investigate the root cause of the concern. Prepare lunch on the two burner gas cooktop, or use the convenient convection microwave. Thor Motor Coach - YouTube Worked with ******************* until **** when he moved to a new position. The issue is not closed nor has resolution been found. Mine is, and it seems a lot of folks on the Thor forum bring this up. The cab-over bunk provides additional sleeping space, and you'll enjoy the flip-up queen bed in the bedroom, along with a 32" TV. Login to the Owner's Resource Portal to view manuals for older model years. We cannot even drive this rv with fear it might shutoff again. The parasitic draw may have been a concern if the unit was left parked for long periods as the genny usually will not charge the chassis battery. The only fuse location I'm aware of that's radio related should be the one on the driver's side floor, which I'm sure you've checked. We have gone to great lengths to get these issues resolved, driving the coach to multiple places both in ***** and **** trying to get the issues resolved. Doesn't look like I am getting power to the radio since battery replaced. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. Based on what was submitted to Thor, we see no warranty concern. 2020 Thor Motor Coach Four Winds 22E for sale - Salem, NH It is my hope that after ******* has more documentation available to him, he can make a more reasonable offer in getting these issues resolved once and for all. When I tried to bring it back in, it came in a few inches and then stopped. This is Thors final offer as it has been stated multiple times. He was so laid-back and his knowledge was extensive on the motorhome. * This post was edited 03/23/19 02:00pm by bobndot * New 2023 Thor Motor Coach Magnitude XG32 - Bishs.com This is a $200,000 brand new RV that we are paying monthly on but have barley used because Thor keeps denying the warranty claims. 2016 Freedom Elite 28H with a Axxera radio. Then click on the manual name to download. Plus tax, title and license. Rusty78609 78.3K subscribers Subscribe 337 Share 16K views 1 year ago #rvliving I finally found the problem. ****** advised that in order to talked to a supervisor, I would need to complete a form over the phone, in which I agreed and she immediately transferred me to ********* **** continue to refused to allow ****************** to speak to supervisor which may have de-escalated the situation, if ****************** could do so. Like most: We went on our first trip this past weekend. 1 swinging tv screen. He made us feel at ease during the whole process. Monthly payments are only estimates derived from the RV price with a 96, 180, 204, or 240 month term, 10% to 20% down, 7.49%-9.24% interest APR, and financing terms are based on approved credit for qualified buyers and does not constitute a commitment that financing for a specific rate or term is available. We can't thank all the employees of General RV enough for making this experience so unforgettable. _____ Lt Keefer 2018 Hurricane 29M CHF, Saf-T-Plus, SumoSprings . This has all been dragging on for far too long. If he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. I am rejecting this response because:Truth in the matter is its not my dealership its yours, the represent your brand and how there is policies and procedures in place to properly represent a warranty claim on a vital item such as the roof is beyond me. New 2023 Thor Motor Coach Miramar 35.2 in Palm Bay, FL at Giant Recreation World - Call us now (321) 541-2205 for more information about this Stock #4A575 The retail declared our previous response as satisfactory, see below. Searched for help on the forum and replaced fuse in the rear radio and it's working but not getting power to the dash radio any . No. *All RV prices exclude tax, title, registration and fees, including documentary service fees. We purchased an expensive coach manufactured by Thor Motor *** with MANY issues and defects. Motorhomes that are built using an automotive van featuring a functional kitchen, bedroom, and living space; also referred to as camper vans. Class Cs with the beloved luxuries of Mercedes-Benz. Attached 75 watt solar panel. Again, the deal fell through . In our coach the battery disconnect switch activates a solenoid which switches the battery circuit on and off. Television. You'll enjoy hassle-free set up thanks to the Rapid Camp + multiplex wiring control system, and there is a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you . Seal leaks and causes extreme noise when driven at highway speeds. **** accepted the bid and said that if the contractor needed to submit additional charges, he would accept that. This is truly a manufacturer defect. Being a 6 year old coach with a second owner, Thor Motor Coach would no longer participate in repairing this coach. Thor Industries Owner's Forum - This forum exclusively contains discussions related to Thor products including Crossroads, Cruiser RV, DRV, Dutchmen, Heartland RV, Highland Ridge, K-Z, Livin' Lite, ****************** ************ TO REACH OUT TO THOR FOR RESOLUTIONS IS THROUGH A COMPLAINT ON A BBB WEBSITE BECAUSE HIS PHONE NUMBER IS BEING TRACKED AND CAN ONLY GO TO **** AT THOR, REFUSING TO ALLOW ****************** TO TALK TO ANYONE ELSE AND NOW ****'S ACTION MAY BE INCORRECT! According to the call notes several of his concerns were discussed and further explained. Thor Motor Coach refuses to pay the necessary labor charges to repair the issues. We have taken the coach all over ***** and **** trying to get the issues resolved. The frameless windows and the full-body paint package with gel coated sidewalls is sure to be eye-catching, plus there is invisible front paint protection for added defense against the elements. They said they would me someone to service the vehicle. And we are akready receivng customer no assistance. Largest Family-Owned RV Dealer In The Nation. was not accepted by ****, nor were the two offers recently submitted to ********************************* for approval. I WILL BE SENDING MULTIPLE EMAILS TO ********************************* WITH ATTACHMENTS CONFIRMING EVERYTHING THAT WE HAVE DONE ON OUR PAR AND OUR CONTINUED EFFORTS ACTING IN GOOD FAITH. If Tristen needs additional documentation, I will also be happy to send it. WHO IS RIGHT? How To Use Your Thor Motor Coach Class C RV: Four Winds - YouTube BBB Business Profiles generally cover a three-year reporting period. We are so very happy with the coach we purchased! good-will offer. Apologized for the frustrating direction advised from Thor Motor Coach, was informed the coach is currently at *************************. Solar panals not bolted properly to roof.Propane sensor faulty. Your actual payments may vary. Pantry. A Representative from Thor Motor Coach has reached out to Mr. ******** and confirmed that **** will take care of the invoice with ****. The wires going to the generator are connected with the wrong connectors (not waterproof) The inside wall is pulling away causing the window mesh to fall off. Rear Bath. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Customer Reviews are not used in the calculation of BBB Rating. Stock Number It's been non-stop. There's a fuse on the back of the radio. Please contact us to verify info, and to check availability as our inventory changes rapidly. Is there a video or "How To" instruction on removing window, fixing problem and replacing same? See dealer for details. New 2023 Thor Motor Coach Outlaw 38KB Motor Home Class A **** delivered the flooring to ******* ***** on 6-11-2021, only to have their labor charges rejected by ****. Thats where the water is coming in, it came that way from the factory. What have you tried so far? Business Profile Thor Motor Coach Camper Manufacturer Contact Information PO Box 1486 Elkhart, IN 46515-9552 Visit Website (877) 855-2867 Customer Complaints 68 complaints closed in last 3 years. If you close this complaint,we may need to reopen at a later date based on what Thor Motor Coach does or doesn't do. They have it completely gutted to repair it. At that time, it started making a screeching sound like a prop from an airplane rubbing against a wooden wall. waiting for the repair shop to let them know what the bill is I didnt know then well proceed, We are waiting for a call from Thor motor Coach coach we received an, email on 11 **** I guess I said the complaint was resolved but it was, not.
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