ticketek marketplace refund

Safe, Fast and Verified A copy of the notice of failure or disruption of the public transport. (This can normally be obtained from the transport companys website). Please also read the General Conditions of Refund. I received an error message after purchasing tickets. Basically, because they're the only game in town, and they can do whatever they fucking like. I am trying to buy tickets but it says unable to lock the ticket. Buy guaranteed tickets for sold out events at a fair price. Any translation of this document from English is for assistance and information only. They are the shittest service in Australia. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo Sell tickets directly from your Ticketek Account. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Cannot add tickets to wallet. Attend participate in, take part in, use, or be present at. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Press question mark to learn the rest of the keyboard shortcuts. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. More Info. Any reason for refund must not be foreseeable at the time. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. I reported the scam to my credit card provider! To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. A copy of the travel warning from the Government Agency. 2023 ProductReview.com.au Pty. Ltd. All Rights Reserved. Clunky unhelpful booking site for Mary Poppins Melbourne. Automatic Refunds I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! On-top of that you cant call anyone to purchase ticketsTerrible. I would and do prefer not to use their services. It's the result of a monopoly. They stole my money too. Any temporary relocation for work must be for a period of at least 3 months. Suncorp Stadium A police report confirming details of the theft. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. You'd think that but I had the same shitty experience with them on this front. Poor service really. Please comply with any stated ticket limit for this event. How totally useless. Travelling can be a huge expense, which is why its normal to try to score savings when you can. Its a disgrace. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). They need a better system and more staff it seems. Create an account to follow your favorite communities and start taking part in conversations. . They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! Wife tested positive on 13th. Ticketek is selling for the following venues only. Fuck that, what a joke of an optional extra. Please also read the General Conditions of Refund. Fire A report from the fire service and/or police. IMPORTANT Any translation of this document from English is for assistance and information only. Armed Forces Naval Service, Marines, Army or Air Force. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) This is such scummy conduct. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Lost a baby recently? Years ago I did a few days temping at Tiketek. Any vehicleYouplan to use during theBooking. What should I do? Change My Location means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. I got tickets to a concert from ticketek that got cancelled of covid. Never ever again. I've purchased a ticket and my event is tonight! Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. The only reason people buy tickets from Ticketek is they have no other choice. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Privacy (data erasure request) Ticketek routinely mismanages ticket processing which should be simple. Just upload its fucking DEATH CERTIFICATE. I couldn't return to where I was, no progress, the booking system repeated itself, etc. The phone message also contradicts itself. I'd be interested whether this is something the ACCC would be interested in. is cancelled or postponed by the provider. Zero stars, uselessly run, waste of a time company. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Can I use a Ticketek gift card or voucher? Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. Are Refundable tickets offered on Gift Voucher sales? Any temporary relocation for work must be for a period of at least 3 months. Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. Where a Ticket is offered for sale, sold or Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. They agreed I shoudl get a refund, then asked for my account details for the refund. , please contact the Customer Service team directly for further advice about your Refund. Ticketek wastes YOUR TIME like it doesn't matter. To apply for a Refund simply click on the link in your booking confirmation email, or click here. But the thing is, they didn't. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. A copy of a notice from the examination body, school, college, or university confirming the change of date. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. If there is a financial failure of any Transport provider. Find out how we combat fake reviews. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. Where you cannot provide evidence that the person affected is within the. Adverse weather with no Government Agency warnings not to travel. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. are the business owner or registered Director, or a member of. Here are 8 tips for writing great reviews. Are there any age restrictions enforced on my event? Requesting a Refund. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. Why are there multiple listings for the same event at different prices? I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. Attendance at business meetings and business travel. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. No way to recover tickets. What will a Marketplace ticket look like? Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. There is no phone number, only an email which does not get answered. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. Absolutely appealing customer service!!!!! )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. Immediate household persons living together at the same permanent address. There is no phone number, only an email which does not get answered. The best person in the world. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. Worst website and app I have ever used!!! Sell tickets directly from your Ticketek Account. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. A copy of the letter requiring Jury Service. I have now been trying for a refund for 6 months. Can I purchase multiple orders in one transaction? The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. They rapidly charged my credit card, then didn't provide the tickets. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. Confirmation of failure or disruption of the public transport. You may also wish to resell your tickets if you cannot use them. A copy of a notice from the examination body, school, college, university confirming the change of date. Confirmation that the document cannot be replaced in time for the Booking. I will never purchase anything with you again. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Are Refundable tickets available through Ticketek Marketplace? .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . If enough people do it they'll be investigated. Safe, Fast and Verified As it got closer to Christmas I started to worry, as they were to be presents. Where You have not been physically examined by a Doctor prior to the date of the Booking. Then I looked on Trustpilot at their reviews and really started to worry! I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). A doctor cannot be You or a member of Your family. What gives? No contact, no reply, nothing.You have stolen money from thousands of people who need it. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. Ive forgotten my password/My password has expired. The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. We use dedicated people and clever technology to safeguard our platform. Do I need any special hardware or software for print at home tickets? Proof that the passport has been reported to and cancelled by your Government Agency. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows.

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