clipper card balance refund

Authorize payment below. `qp8Wkdj434T) Y endstream endobj 212 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC HD 0UR K(EP%xg:#6(=VU-zTqwn?p Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. Otherwise, you will be logged out automatically. Getting dinner in Oakland this Fridaywill I get robbed? Note that only cash value can be directly transferred. endstream endobj 185 0 obj <>/Subtype/Form/Type/XObject>>stream If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Due to observed delivery issues this is a less secure option. If the card reader beeps three times instead of one, your pass has been misread by the reader and you should try to tag again. For more information, including fines, please see Caltrain's fare evasion policy. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. /Tx BMC /Tx BMC The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal . /Tx BMC https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. Go Passes are non-transferable and must be loaded onto a Clipper card belonging to the eligible commuter requesting the Go Pass. For three bucks, just consider it a cheap souvenir. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there. Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass. endstream endobj 211 0 obj <>/Subtype/Form/Type/XObject>>stream Please have ticket or Clipper (card or smart phone) ready when entering the fare gate or when boarding. If you have a question, please call (510) 464-6841. That will show you the cost of each trip. Need to Order a Clippercard? Otherwise, you will be logged out automatically. Pay With You can add value, see what's on your card, and see recent transactions. Its also required if you want to set up automatic reloading. Clipper App. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. Registering your card protects your card balance and allows you to set up an online account. Your session is about to expire due to inactivity. If not, you can check your balance and add value to the card at a ticket machine before starting the journey. You may want to consider loading Clipper Cash onto your Clipper card for use in such an event. 0 6 endstream endobj 189 0 obj <>/Subtype/Form/Type/XObject>>stream H237402VH2P0P04341Qf& HD 0UR K(EP%xg:#6(=VU-zTqwn?p 0.749023 g If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Refunds are subject to the fees in Section 10. Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. Riders have 2 options for getting a refund: If you ever lose your card, well replace it and restore your value for a $3 fee. Metropolitan Transportation Commission . $16.99 10% off. The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. Stanford University. E\\y\F@B.DHR!"g/ https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. Learn More Only registered Clipper cards, are available for refunds. endstream endobj 180 0 obj <>/Subtype/Form/Type/XObject>>stream H*2T0T3415Rf& EMC Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. A: Many others are praying, as well. If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. You can also log in to your regular Clipper account to see your balance and download a transaction history. H*2T0T341f& If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. endstream endobj 206 0 obj <>/Subtype/Form/Type/XObject>>stream (visit our Chase Center Servicepage The Caltrain Go Pass is an institutional pass, which is set up differently than Clipper cash value and the Caltrain Monthly Pass. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Key Clipper information translated to Spanish. EMC H*2T0T3415Rf& To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). If you forget to tag on and/or off, you will be subject to citation. For youth, seniors, people with disabilities and low-income adults. !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. REFUNDS. /Tx BMC If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. I havent needed to use it in that time. Its also required if you want to set up automatic reloading. Then you wouldn't have to bother about a refund. 0 endstream endobj 194 0 obj <>/Subtype/Form/Type/XObject>>stream E\\y\F@B.THH!*o* 0.749023 g Bike Information and Resources for New Students, Bicycle Safety Educational Efforts at Stanford, View Maps and Holiday Marguerite Schedules, Limited Holiday Marguerite Shuttle Service, Learn About Tickets, Enforcement, and Lost/Stolen Permits, Find Parking, EV Charging, and Off-Campus Sites, Find an Electric Vehicle Charging Station, Learn About Carts, Service Vehicles, and Access, Find Rates and Request a Charter Reservation, If Your Clipper Card is Lost, Stolen, or Damaged, Alameda & West Contra Costa County Paratransit, City & County of San Francisco Paratransit, Go Pass and Smart Pass eligibility checker, If you are eligible for the VTA Smart Pass(e.g., most benefits-eligible university or hospital employees): If you would like a Smart Pass Clipper card, please submit your contact information through the, If you are NOT eligible for the VTA Smart Pass (e.g., graduate students and postdoctoral scholars): If you dont have a Clipper card, you can purchase one at a participating. If you cannot tag your card successfully, try on another device. If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. Donations of tickets with unused value of less than $1 can be made to local non-profits. As part of tuition and fees, all students pay $180 each semester for a "Gator Pass"this . *Note: The pilot Go Pass program for graduate students will be ending on December 31,2022. Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. I think you can add value as needed to exit a station, if your balance is insufficient for the journey. Orders will not load if your Clipper card balance is negative. Please note that Go Passes cannot be loaded onto discounted cards such as, Senior, Youth, and Regional Transit Connection (RTC)/ Disabled. Learn more about our privacy policy. f /Tx BMC If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Clipper is a regional transit card that can be used on all transit in the Bay Area. EMC 0 { endstream endobj 193 0 obj <>/Subtype/Form/Type/XObject>>stream Warriors Ferry / Chase Center Service These passes are valid only for the eligible university/hospital employee, student, or postdoc to whom they are issued. EMC endstream endobj 224 0 obj <>stream HD 0UR K(EP%xg:#6(=VU-zTqwn?p for more info). Can I have more than one card in my Clipper account? You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. You wrote about Clipper freezing accounts. And Venta card LOL, As others have mentioned, use the phone to avoid tge $3 charge. /Tx BMC And Orca card. If you forget to tag off, pay attention to the Clipper reader's beeping noise when you tag on for your next ride. Q: This happened to my wife when she was with her 90-year old mother, attempting to get on BART in Berkeley with Clipper cards, each of which should have had $20 on it. The Smart Passis only available on pre-loaded Clipper cards, which are available through Stanford Transportation. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. If you ever lose your card, well replace it and restore your value for a $3 fee. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. What can I do with an online Clipper account? I dont think you can get back the basic Suica fee either. The refundmay take 4-6 weeks to process. Like the original poster, I grew weary of being on hold forever and a day when I tried contacting Clipper to ask questions about my account. For more information, please refer to our pre-tax payroll deduction web page. To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. Email clipper@bayareametro.gov. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. You will need to contact Clipper Customer Service at 877.878.8883 to request a transfer of the transit value to the correct card. A: No. Some commuters have found that the Clipper card only works when the card is not next to their Stanford ID card or badge, and/or is removed from any plastic ID holder. However, If your card is damaged, you will be charged $5 to replace your card (includes balance restoration) or $5 to refund your Clipper card balance (without card replacement). 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. 0.749023 g 7) d"W0%Q T Here's what you need to know. New to Clipper? Pay it forward. While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. https://www.clippercard.com/ClipperWeb/pay-with-phone. endstream endobj 181 0 obj <>/Subtype/Form/Type/XObject>>stream Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. You pay more for a "San Fran" shot glass that was probably manufactured on the other side of the globe. You will get a check in the mail at the address you provide. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. If you are unable to get your Go Pass to tag on: Hold your card flat against the Clipper logo on the reader. Stanford, California 94305. `qp8Wkdj434T) Y endstream endobj 208 0 obj <>/Subtype/Form/Type/XObject>>stream 0 endstream endobj 191 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC At your request, we can mail you a new card with your balance restored, typically within 2 business days. BART will refundpaper ticketswith a remaining value greater than $1.00. We cannot give refunds for partially used passes or tickets. endstream endobj 171 0 obj <>/Subtype/Form/Type/XObject>>stream Left and right arrows move across top level links and expand / close menus in sub levels. endstream endobj 187 0 obj <>/Subtype/Form/Type/XObject>>stream Key Clipper information translated to Chinese. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. /Tx BMC 0 { endstream endobj 199 0 obj <>/Subtype/Form/Type/XObject>>stream All rights reserved. Fares are for one-way travel. hb``e``b Y8v $ _(f`ax!y[1igHee,t3mXP!u!Tf3l 3x.S(vOY73 Zl5r0; 4y 'gVlw?H65i\k|ZFKcE2.< What should I do if my card is lost or stolen? Refunds are subject to the fees in Section 10. E\\y\F@B.DHR!"g/ f Hope this doesn't break the bank for you. Phone. The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send itto BART Treasury. Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. f endstream endobj 217 0 obj <>/Subtype/Form/Type/XObject>>stream What a scam! /Tx BMC Refunds are only available to registered cardholders and are limited to cash value and unused passes and ridebooks. o Discover . Cash value is NOT required and should NOT be deducted when you use an active Go Pass. Q&A: Highway 101 express lanes opened Friday. EMC For details about how to apply for a refund, download theClipper Cancellation Form. Eventually, we got the refund. To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. (Some limitations may apply.) 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. EMC Where to Use On 24 transit services and more. Get Morning Report and other email newsletters. Refunds are subject to the fees in Section 10. 0.749023 g /Tx BMC Graduate students are not eligible for a free Go Pass after this date. The check may take 4-6 weeks. EMC 2020, Metropolitan Transportation Commission. For faster replacement, you also can pick up your replacement card at an in-person service location. But nobody did. walk from 12th St. BART to Jack London square? However, money added since then does not show on the account, as weve not used the cards. f You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. j&C]5Vr6+9[`MR}(Ir#q;Ts0Im(Vv1Xtzw}%H/X;F*=WZ4gQ`t(mB#/i uuR:rm>.587m9vSsl9rI{yKCc- All Access Digital offer for just 99 cents! E\\y\F@B.THH!*o* Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. The Go Pass is available for free to eligible faculty, staff, postdoctoral scholars. As others have said, you can get it on the Clipper phone app for free. BART will also refund full unused paratransit ticket books. o Visa . Choose to stay logged in or to log out.

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