how do i report a downed comcast line?

I am a bot, and this action was performed automatically. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Genius. Asking on behalf of my place of business. Asking on behalf of my place of business. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. I am a bot, and this action was performed automatically. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages Where on your property are the lines down on and would you consider them a safety hazard as of now? I called 800-288-2020 and was told to call Risk Management at 800-894-0374. Call 800.288.2020 and select Repair. The action you just performed triggered the security solution. If you smell natural gas or see downed power lines please do NOT use this page. An official employee, such as myself or whoever is first available, will respond. You can report an issue by going to the Xfinity Status Center. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. We ask for direct messages because we can't post personal information in public. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? It may be used in setting the FCC's priorities for regulating companies like Comcast. Report a downed power line - Pacific Gas and Electric Company Report A Downed Line. Sound the horn, roll down your window and call for help. Create an account to follow your favorite communities and start taking part in conversations. Thank you so much Anthony for sending us over those details and the Modmail. Report Downed cable line | Xfinity Community Forum Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. Hope this helps you out. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums If the center conductor of the cable is solid copper, it carries it quite well. 115.124.120.233 Do what's best for your business. If you have questions about your services, we're here to answer them. Select Start Troubleshooting to begin your modem restart. A drop-down list appears. What to do if you see a downed power line - Pacific Gas and Electric Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. Report Issues with Your Xfinity Services - Xfinity Support How do I report an above ground cable down? How do I know if my home is wired for Comcast? I will post again here when/if I receive a reply or action is taken. Why is my Xfinity Cable box stuck on boot? Please send us a PM with your first and last name, as well as house numbers to your service address. Create an account to follow your favorite communities and start taking part in conversations. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help How do I report an above ground cable down? : r/Comcast_Xfinity - reddit By selecting Accept all, you consent to our use of Cookies. I explained this to the rep when I called to cancel. God forbid this huge company actually provide a phone number where you could talk to someone. Hope this helps you out. See how you can save when you add Comcast Business Mobile or add a new line. I called on 7/20/21 to report this issue and no-one has been to fix the wires. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Report an Outage | PECO - An Exelon Company - PECO Energy Company Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. How do I get Comcast to come deal with this? According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. In the top right corner, you'll see a little chat icon near the bell icon. Xfinity Status Center - Check for Service Outages In Your Area Id give them a ring. If you receive overhead electric service, your electric system con- sists of the following: 1. New comments cannot be posted and votes cannot be cast. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Robert Campbell on LinkedIn: Small Business Phone Data Plans | Comcast . Store Locator Status Center Check for outages and troubleshoot your services. A tree in my back yard has two large branches resting on the phone/TV cables. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. We've had a downed wire touching our building for about two months at this point. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. We truly appreciate you taking the time to reach out to let us know about a downed wire. We have made changes to keep employees safe so response and call times may be longer than usual. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. I really appreciate you being a member of the Comcast Family! Youve reached the best place and perfect person to help with virtually all of your account needs! Thanks! 5. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Then, to let us know why you're calling, say Line is down.. How do I get Comcast to fix a cable line? - MetaFilter If you are experiencing problems with Comcast Xfinity, please submit a report below. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. My electric company has been out already and have told me that it is Comcast's issue. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Stay put and call 911. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! up. Let us know if you find downed or uncovered wires or cables in your area. how do i report a downed comcast line? - tourdefat.com Heads up: Extreme weather or other factors can bring down lines, including electrical lines. Contact Customer Service at (800) 391-3000. For more information, please see our How do you get straight to a representative? If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. If you have questions about your services, we're here to answer them. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Get in touch with Comcast Business. . Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. Dial 333 to get connected to a customer service representative. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. No worries, Our team can definitely help right here! They have been hanging very low for over a year. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) Your IP: Press question mark to learn the rest of the keyboard shortcuts. How do I report a downed telephone line? | AT&T Community Forums This post was marked as closed. To confirm, are the wires in question still low-hanging by chance? 7 years ago. If youve got a free afternoon, you can run the cable yourself and save some money. Woman battles Comcast over downed line - WSAZ Service Status Center | Comcast Business My thinking, if I were to do this at my house would be that that 1.) Two delivery trucks have had close calls recently. Click Continue. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. An official employee, such as myself or whoever is first available, will respond. I hate to hear this has been your experience and would love to investigate this for you! Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. For more information, please see our Warn others to stay away. Comcast does not do tree trimming. Contact Us | Comcast Business Support Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. Stay at least 35ft away from any downed wires during cleanup and other activities. Then, call PG&E at 1-800-743-5000. 2 1 RR ryanray.rr81 Visitor 2 Messages Click to reveal Thanks. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Rod Furlan is a crook and Thief and should be held accountable. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. 1. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. To qualify for the credit, customers must: 1. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. Don't touch a downed power line or other equipment. Filing a report of a low hanging cable? - Google Groups If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Usually 911 dispatch has unlisted numbers for utilities. It has been severed months ago and left hanging. Then it thanks me for signing in. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. I suspect it's an old wire). Archived post. This post was marked as solved. It's not the power line and I don't think it's the regular cable either because there's no service outage. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. How do I report a downed telephone line? I have a downed wire in the middle of the street. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. The tree and the cable are both on the grass verge next to my property. Wires down in your yard: Who is responsible? - ABC27 Report it online using Xfinity Assistant. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. Call BGE at 1-877-778-2222 to report any downed electrical lines. Here is a list of frequently requested telephone numbers: Cable. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! how do i report a downed comcast line? - perfumexo.com In order to get started can you please send me a Modmail message with your full name and service address? Thank you for reaching out to the Digital Care Team. How does cable internet get to your house? Massive outages do occur because of problems such as storms, floods etc. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Our team can help get that line raised. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. #iworkforComcast Call 911, which will get the FD out to asses the wire (s). Then, call PG&E at 1-800-743-5000. Electric Lines that run from the utility pole to your residence. I am a bot, and this action was performed automatically. New comments cannot be posted and votes cannot be cast. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. . Select Restart Modem to begin troubleshooting. Press Enter to send it. Question: Does Comcast Hve To Repair A Cut Cable Line. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! Press Enter to send it. Scan this QR code to download the app now. and our I do apologize once again for the delay on our end and sincerely appreciate all your patience! First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. Don't worry, we'll never do that as it might cut into our profits for the quarter. We have made changes to keep employees safe so response and call times may be longer than usual. It's not the power line and I don't think it's the regular cable either because there's no service outage. Please help before someone gets hurt. Let us know. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Welcome to the Xfinity community! Thanks. How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity Search accounts based on account number, or chat online. Performance & security by Cloudflare. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. For immediate assistance, check out the Xfinity Assistant. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . ET. A: Cable and phone wires dont carry current, so its safe to remove them. Verizon Business customers. Where or how can I report this? Report or View Outages; Other Contacts; General, Business, Landlord, . Call us anytime at. We have all the tools to help with your cable line and make sure it gets taken care of. came out and verified that it isn't live. A woman in Huntington says she contacted Comcast several times about a line. A drop-down list appears. What to expect: Your complaint will be posted online in a public database. Marion County officials report storm has passed leaving widespread wind Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. Find an Xfinity Location Check the status and hours of locations near you. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. Can you please send us a Modmail message with your first and last name and full address? Type your message in the text area near the bottom of the window 5. The tubing will start to shrink almost right away. 70% of power outages are caused by major weather. X | `>`. Talk to Us. An official employee, such as myself or whoever is first available, will respond. How to stay in touch with Verizon during an emergency You can contact 811 to get utility lines marked. Never touch a downed overhead electrical line. Sky News is a British free-to-air television news channel and organisation. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. Type your message in the text area near the bottom of the window. Thank you for reaching out to our forums community, its great we can connect this way! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. BBC - Wikipedia The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. Our community is your official source on Reddit for help with Xfinity services. Our community is your official source on Reddit for help with Xfinity services. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. @XfinityThomasChow long does it take for someone to reply? A coaxial cable is capable of carrying current. There appears to be no other way to contact comcast/xfinity. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. How to File a Complaint Against Comcast - Your Options - FairShake For immediate assistance, check out the Xfinity Assistant. Make the report to that person.. Do not send the firewall logs as an attachment. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. For immediate assistance, check out the Xfinity Assistant. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Xfinity Outages | CableTV.com Thanks! How much notice do you need to give Comcast to cancel? I am extremely frustrated this issue has not been of the upmost importance to your company. I can't get into my property because the line is blocking the drive way. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Hello there! Ask for the Comcast liason. I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. We have made changes to keep employees safe so response and call times may be longer than usual. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service.

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