trugym customer service

I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk The air conditioning does not cool sufficiently for the Body Pump class, making it very uncomfortable.2) I missed a Tru Combat Thursday class once a few weeks ago and got an email reminding me to cancel the class if I could not attend. Most of the equipment is very old and remains unfixed for long periods of time. Totally disgusted with the service offered with no thought or effort of building a customer relationship. So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. They definitely make it difficult to contact them through their website. Every message I had left was not responded to directly by the manager. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . Weights are all over the place. Author: Stephen Greet, Co-founder. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. The response by the manager was delayed and unprofessional. Nobody will reply to emails or tweets. Most of the equipment is very old and remains unfixed for long periods of time. The gym facilities are acceptable but the manager at the Luton branch lacks so qualities needed to manage the business. i havent seen the gym manager, i dont know even if she exists, just heard there is one. Hi,There are no induction classes for new joiners on weekends. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. How many stars would you give TruGym? Find out how we combat fake reviews. Otherwise I would give it a five star rating. I joined truGym last week in Maidstone. How many stars would you give TruGym? I prefer to go in before work so at 6am and then use the sauna and steam room. Your experience matters. I like using a ladies only gym and this seemed to suit me until I went to the gym and it has shut with no warning; Ive checked both social media and my email. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. And parking right outside that's free!! Anyone can write a Trustpilot review. The gym did not respond to my complaint. because of this I was able to cancel my contract. I went a few times a week and they were welcoming and a great bunch of people. | Read 261-266 Reviews out of 266 Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). Worst customer service ever have not had one reply to my messages or calls!! False advertising! I cannot wait until the mad rush dies down so that I can do some classes as at the moment they are packed out! However I have a major issue with the classes that are run as well as the management of the club. And the price is ok.Over all not impressed with the gym at all. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 trugym customer service Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. Companies can ask for reviews via automatic invitations. The hygiene is not the best and most of the times the lockers dont work, however as a person who covers and the only ladies gym around the price isnt too bad. Trugym Chathamarrrgh!!! Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. There are some advantages to paying your Spectrum bills online or on the My Spectrum app. Completely recommend this gym for any women that are looking for a great gym for good value for money. How many stars would you give TruGym? Makes you feel reallllllyyyy bad, and it may be because you were late getting home from work etc. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. | Read 101-120 Reviews out of 262 Nice staff but theres broken lockers, broken equipment and broken glass window and broken changing room locks and shower locksShower doors have soap scum all over them.No light in 2 of the showers and in the steam room.The place needs repairing. Facilities are okay but not worth the hassle, would rather go to a different gym and pay more- total and utter crap! it's never the same amount and do not expect any sort of customer service! I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! We also ensure all reviews are published without moderation. Absolutely the poorest new customer relationships ever!! No notice was given to anyone, I went into work that morning expecting to take classes and do my usual daily duties, 3 hours into my shift a team of 8 people were there, the place was emptied of all it's equipment and the owner told us that the gym is closed. Date of experience: 10 November 2022. All of the members that I have encountered at the gym were very supportive and helpful. They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. Understandably very angry!! It goes against our guidelines to offer incentives for reviews. Dreadful management of memberships Id avoid this company and invest elsewhere! (Hairdryers available, body wash in the showers, 1 lockers that you get back, a private changing room and a disabled changing room) The gym has plenty of equipment and staff are always available, friendly and helpful. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. 2023 Trustpilot, Inc. All rights reserved. Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures' Have to say though the gym is lovely, with a wide range of equipment. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 13 of 13 They are still charging me 6 months later and now have sent me a bill for over 50!!! Any attempt to contact head office is ignored. TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund. The facilities are fantastic and the variety of classes included in the price makes it well worth the money. We also ensure all reviews are published without moderation. The staff are friendly and the gym is very tidy. These companies sure know how to work the direct debit magic to help themselves and rip of people. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. 2023 Trustpilot, Inc. All rights reserved. Needs airing conditioning throughout the gym. This gym offers friendly staff with excellent personal trainers. Here are 8 tips for writing great reviews. The atmosphere in the gym has probably been the best part of going there as it motivated and helped you stay focused when you get there. My branch shut down down and I never received a membership refund. beyond me , they have sullied their name. Save your money, go elsewhere. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. Absolutely flabbergasted of the audacity and attitude she had with me. The number for the centre was not being answered, neither were emails. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! Awful!! Your experience matters. The toilets are extremely dirty as well as the showers. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. Staff were non empathetic and unhelpful following the incident. A wide variety of equipment to suit your personal needs. I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. TruGym is filled with good equipment and friendly staff. so you can relax after your workout. We also ensure all reviews are published without moderation. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. Good luck TruGym you are going to need it! I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. The showers and changing rooms are always clean and warm. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' Gym is always clean and range of machines is good. This resulted in TruGym blocking me me on twitter. Your experience matters. The changing rooms are always clean and the same for the showers! CON's / The gym is a mess! I bought a membership 4 years ago. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. Dreadful management of memberships Id avoid this company and invest elsewhere! Anyway, the gym dirty, the showers smell sickening, the cleaners are rude AF and the machines are broken. How many stars would you give TruGym? TWO WEEKS go by and nothing. The most important rule in providing excellent customer service is to be friendly. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Suggested companies are based on peoples browsing tendencies. If you like swimming, prepare to be hugely disappointed! Correction: non-existent customer service. We use dedicated people and clever technology to safeguard our platform. I tried to cancel my prepaid membership within my cooling off period, but they were having none of it. You buy cheap equipment and take months to repair broken ones. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Staff come across rude and unapproachable. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Been coming here for many years and have always found the staff very pleasant and welcoming. Maybe they could squeeze in another floor mat area near the gym balls. Suggested companies are based on peoples browsing tendencies. The staff and instructors are lovely and always happy to help. | Read 61-80 Reviews out of 267 On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Join now and save 30 (no joining fee offer). Verification can help ensure real people write reviews about real companies. TruGym Stevenage. I choose at this time to cancel our memberships and truGym continued to take money from my account. Graham. Here are 11 ways to become an excellent customer service professional: 1. Not sit there and eat cakes.Ridicules customer service overall.

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